Exchange and Returns Policy


Return Policy

Please note that there is strictly no return and no refund on orders made on Trustgold Jewellery e-Shop. 

Exchanges Policy

Trustgold jewellery accepts exchange for online orders made on Trustgold jewellery e-Shop. All requests for exchange must be made known to us within 7 days of receipt of the order, on NETT price purchase. For such requests, kindly send us an email at [email protected] or file a request via our Contact Us with your order number as the email subject and we will get back to you soon.   

All purchased gold / jewellery may be exchanged for other items equivalent or lesser value. Should the exchange item be of a higher value, you will be required to top up the difference.   

Criteria for exchange includes: 

  • Item in original condition, unused and unaltered in any way; 
  • All original tags and packaging intact; 
  • Original invoice must be produced.
  • No cash refund is allowed.
  • Engraved jewellery are final sales, and are ineligible for exchange.
  • Preowned jewellery are exchangeable for preowned jewellery
  • Exchange is applicable within the same company UEN only as we have a few different subsidies under Trustgroup.  

Trustgold jewellery reserves the right to reject, at its sole and absolute discretion, any exchange requests, if any of the above conditions are not met.  


Self Collect – Yes! You can choose to collect your orders at any of our stores. An confirmation email will be sent to you once your order is ready for collection at the store.

Delivery – will be fulfilled within 3 to 5 business days. Except Sundays & Public Holidays. We only accept orders for delivery to addresses in Singapore. A $15 delivery charge applies for all orders below $500. An additional $15 surcharge applies for deliveries to location out of Singapore mainland. Additional charges for redelivery will be applicable after one unsuccessful delivery attempt.   


What method of payment do you accept?

All payments are processed through Red Dot Payment, which accepts all major debit and credit cards. If your card is authorized, payment will be processed immediately, and you will receive an email confirming that the order has been successful.

What will you do with personal detail collected from all online orders?

We are committed to protecting the security and confidentiality of your information so as to provide you with a safe and secure online environment.

We collect personal data only when you provide it to us, through emails, inquiries and requests, and similar situations in which you have chosen to provide the information to us.

Find our more about our privacy policy and procedures taken to safeguard your privacy.

What payment method do you accept ?

Currently our company accept VISA/ MASTER & PAYNOW.

Need help?

Contact us at {email} for questions related to refunds and returns.